Customer Satisfaction

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St. Cross Electronics prides itself on Customer Satisfaction and would love to receive any feedback from our customers regarding this.

For training purposes to help improve our service to our customers all calls are recorded.

Please do complete the on-line questionnaire. It should only take a few minutes of your time.

Customer:*	Name:*	Tel:*
Email:*
*fields marked with star are mandatory Please answer the following questions: A = Strongly agree B = Agree C = No opinion D = Disagree E = Strongly disagree
Product Service
1. We can provide a wide range of cable assemblies?	2. Our Quality standards meet your standards?	3. We offer good technical support?
A B C D E F	A B C D E F	A B C D E F
4. We offer assistance in the resolution of problems?	5. Our packaging quality meets your standards?	6. We answer your needs?
A B C D E F	A B C D E F	A B C D E F
Sales
7. We have an extensive knowledge of the products?	8. You are happy with the availability of the sales team?	9. You find our products competitive?
A B C D E F	A B C D E F	A B C D E F
Sales handling
10. You are dealt with in a friendly and professional manner?	11. Our delivery time meets your expectations?	12. Your orders are always acknowledged?
A B C D E F	A B C D E F	A B C D E F
Costs
13. Good Ratio of Service/Price?	14. Good Ratio of Quality/Price?
A B C D E F	A B C D E F
Comments